Cancellation & Refund Policy

Cancellations

You may cancel an order any time before it is dispatched by contacting us. Once an order has been dispatched, it cannot be cancelled but may be eligible for return as described below.

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund.

Returns

As we sell food, dietary and wellness products, items that are perishable, opened, or with broken seals cannot be returned for hygiene and safety reasons, unless they were damaged or incorrect on arrival. Unopened, sealed non-perishable items may be returned within 7 days of delivery.

Refunds

Since orders are paid by Cash on Delivery, no money is taken before delivery. Where a refund is approved for an order already paid in cash, it is made via bank transfer / UPI to details you provide, typically within 5–7 business days of approval. Refunds for any future online payments will go to the original payment method.

How to request

To cancel an order or request a refund, email info@madhumitra.com or call +91 93729 09099 with your order number.